Terms and Conditions
Scope
The purpose of these general terms and conditions of sale is to provide and define all the information necessary for the user regarding the ordering, sale, payment and delivery methods for purchases made on the website www.gatopreto.com, owned by:
Portugal:Gato Preto, with registered office at Alameda Fernão Lopes nº16, Edifício Premium, 3º A, 1495-190 Algés, NIPC nº 501 774 335 and Share Capital: €340,000.
Spain:Gato Preto – España, SRL, with registered office at C/ Impresores, 20. PE Prado del Espino, Boadilla del Monte, 28660-Madrid, Spain, Telephone 916-175-619 CIF: B83417337 and Share Capital: €5,000, registered in the Madrid Mercantile Register in volume 18007, book 0, folio 132, sheet number M-311233.
France: Gato Preto France SARL, with registered office at 20 Quater, Rue Schnapper les Tanneries Royales, 78100 Saint-Germain en Laye, SIREN No.: 530 009 307 RCS Versailles and Share Capital: €5,000 (hereinafter jointly referred to as Gato Preto).
These general terms and conditions of sale are the only ones applicable and supersede all other conditions, except by prior express written agreement.
By confirming an order, the user is deemed to accept these general terms and conditions of sale.
2. Product
Gato Preto sells home decor and furniture, and the product images available on the website are as accurate as possible, aiming to accurately reproduce the product as it appears in reality. Given that some products are handcrafted, there may be slight differences between the image and the product itself, due to the raw materials and the production process. 3. Order 3.1 Placing an Order The products listed on the website are only available for sale in Portugal (Mainland and Islands), Spain (Peninsular and Balearic Islands), and Mainland France (excluding islands, colonies, or other territories under the administration of these countries, not mentioned). To place an order on the website, the user simply needs to have an email account and follow these steps:
- Choose the online store in the country where the order will be delivered;
- Select the products you wish to purchase and add them to the shopping cart;
- Register with Gato Preto Online, creating a personal account, where you can, at any time, access and update your personal data and check the status of orders or returns;
- Fill in all mandatory fields and select the desired payment option;
- Accept the General Terms and Conditions of Sale and click on “Finalize Purchase”;
- At the end of the order, you’ll see a screen with confirmation and order details, which you can print. You’ll also receive an automatic email with this information. In the case of the Portugal Online Store, you’ll receive an SMS alert when your order is shipped.
By submitting your order, you accept the website’s General Terms and Conditions of Sale, as well as the Privacy and Personal Data Protection Policies (Legal Notices) found in the website’s footer.
3.2 Non-Processing of Orders
Gato Preto reserves the right to refuse to process orders without a guarantee of payment, if the order is incomplete or incorrect, or if the product is no longer available. In these cases, you will be notified of the cancellation by email, and any amount paid will be refunded.
Gato Preto also reserves the right to cancel any order, even if successfully placed, and is exempt from liability for damages or costs if any of the following situations occur:
- Product unavailable (in this case, the amount paid by the user will be refunded using the same payment method used for the order);
- Incorrect billing information;
- Payment for the order not received (up to 8 working days after ordering);
- Error in product price;
- Order delivery not possible at the address indicated for shipping.
3.3 Assembling Articles – Important Notice
Please note that the item assembly service can only be contracted directly with Gato Preto, at the time of purchase, under the conditions expressly presented on our website or in store.
Gato Preto is not responsible for any assembly services contracted directly between the customer and transport team members, regardless of the payment method (cash, MB Way, etc.). These services are considered outside the scope of our operations and are entirely unrelated to the purchase agreement entered into with Gato Preto.
3.4 Home Access – Customer Responsibility
It is the customer’s sole responsibility to ensure, prior to delivery, that the items purchased – namely sofas, large furniture, or other bulky items – are suitable for accessing the interior of the home, considering the dimensions of doors, stairs, elevators, and hallways.
If delivery is not possible due to lack of access conditions, the customer may choose to:
- Sign a delivery note, assuming responsibility for any damage that may occur during a forced delivery attempt and schedule a new delivery attempt, subject to payment of the additional costs of the carrier’s second trip.
Product Availability.
Fulfillment of orders placed on the website is subject to product availability.
If a specific product is out of stock, or if the customer has placed an order for a product that has since sold out, O Gato Preto will ship the available items and the customer will be refunded for any items out of stock.
5. Price.
Product prices are those published on the website, except in cases of obvious errors. The website is updated daily; however, the price information for some products may contain errors. Therefore, in the event of this situation, O Gato Preto will inform the user as soon as possible, giving the user the option to confirm the order at the correct price or cancel it, with the right to a full refund. If the user cannot be contacted, O Gato Preto reserves the right to cancel the order and issue a full refund.
Prices displayed on the website already include Value Added Tax (VAT), in accordance with the legislation applicable in the country where the order is placed.
If the user wishes, they can request home delivery, for an additional delivery fee added to the product price. If the order exceeds the minimum value established for the country in which the order is placed, shipping will be free (except for products with home delivery only, which, due to their characteristics, weight, or volume, have an associated delivery fee).
The Total Amount Payable is the order value including VAT and delivery fees.
Product prices are subject to change and update. Gato Preto reserves the right to change prices without prior notice. However, the price displayed at the time of purchase is the actual price, except in the case of obvious errors.
6. Payment Methods
In order to provide the most convenient solutions for the user, the website offers the following payment methods:
- VISA/MASTERCARD Credit Card;
- PayPal;
- MB WAY;
- Multibanco Reference (Portugal);
- seQura:
- Klarna:
Choose your payment method with complete flexibility. You decide whether to pay interest- free or with a small contribution , from 3 to 12 months. Advance payments or change dates — you have complete control over your payments . Clear, transparent fees and instant approval .
Interesting, is n’t it? Make your purchase easier with SeQura . Just fill out just 5 fields, no formalities , and no need to send documents. Easy, safe , and fast.
- Select SeQura as your payment method and choose the number of monthly payments at checkout .
- Just fill in 5 fields and your purchase will be confirmed instantly. Today , just pay the first installment.
- Enjoy your purchase and pay easily . Subsequent payments will be charged automatically each month .
If you choose to pay by credit card/PayPal/MB WAY/3x 4x Oney, all payment information is completed directly on a secure page provided by the electronic payment service provider. Gato Preto is not responsible for any delays or failures in order delivery due to verifications and authorizations by the issuing entities.
The invoice will be sent to the user by email, in PDF format, upon dispatch/delivery of the order. By placing your order, you accept this condition.
7. Shipping and Delivery
7.1. Shipping.
The order shipping process will begin after confirmation of successful payment.
7.2. Delivery.
You have two delivery options available for your order: home delivery or pickup at one of the Gato Preto stores.
The home delivery service is provided by a courier and operates on weekdays, between 9:00 AM and 6:00 PM, for deliveries within Portugal (mainland and islands).
The delivery fees associated with this service are as follows:
MAINLAND PORTUGAL
Purchase Amount (excludes delivery cost) | Delivery Cost | |
Click&Collect | In-Store Pickup | – | Free |
Home Deliveries | Up to €50 | €4.99 |
+ €50 | Free |
Exclusive home delivery products
( products that, due to their characteristics, weight or volume, have an associated delivery cost.)
- Street Deliveries:The order will be delivered by the carrier to themain door of the building or home . The customer is responsible for handling the product until it reaches the inside of their home.
- Home Delivery: The order will be delivered by the carrier toyour home . The customer can also choose the option with or without assembly.
Purchase Amount (excludes delivery cost) | Delivery Cost | ||
Exclusive home delivery: | Road | Inside the House | |
From €50 to €100 | €9.99 | €19.99 | |
From €100 to €200 | €19.99 | €49.99 | |
From €200 to €500 | €29.99 | €69.99 | |
From €500 to €1,000 | €49.99 | €89.99 | |
From €1,000 to €2,500 | €59.99 | €99.99 | |
+ €2,500 | Free | Free |
PORTUGAL ISLANDS (Madeira and São Miguel)
Purchase Amount (excludes delivery cost) | Delivery Cost | |
Click&Collect | In-Store Pickup | – | Free |
Home Deliveries | Up to €50 | €9.99 |
+ €50 | Free |
Exclusive home delivery products
( products that, due to their characteristics, weight or volume, have an associated delivery cost.)
- Street Deliveries:The order will be delivered by the carrier to themain door of the building or home . The customer is responsible for handling the product until it reaches the inside of their home.
- Home Delivery: The order will be delivered by the carrier toyour home . The customer can also choose the option with or without assembly.
Purchase Amount (excludes delivery cost) | Delivery Cost | ||
Exclusive home delivery: | Road | Inside the House | |
| Up to €250 | 25€ | 65€ |
| Up to €500 | €37.50 | €77.50 |
| Up to €1,500 | €62.50 | €102.50 |
| + €1,500 | €87.50 | €127.50 |
PORTUGAL ISLANDS (Other Islands)
Other Islands: Porto Santo, Faial, Corvo, Graciosa, São Jorge, Pico, Terceira and Santa Maria
Purchase Amount (excludes delivery cost) | Delivery Cost | |
Click&Collect | In-Store Pickup | – | Free |
Home Deliveries | Up to €50 | €14.99 |
+ €50 | Free |
Exclusive home delivery products
( products that, due to their characteristics, weight or volume, have an associated delivery cost.)
- Street Deliveries:The order will be delivered by the carrier to themain door of the building or home . The customer is responsible for handling the product until it reaches the inside of their home.
- Home Delivery: The order will be delivered by the carrier toyour home . The customer can also choose the option with or without assembly.
Purchase Amount (excludes delivery cost) | Delivery Cost | ||
Exclusive home delivery: | Road | Inside the House | |
| Up to €250 | €39.99 | €79.99 |
| Up to €500 | €53.99 | €93.99 |
| Up to €1,500 | €75.99 | €115.99 |
| + €1,500 | €101.99 | €141.99 |
Delivery Times
Estimated delivery times are valid only after confirmation of payment. These delivery times are indicative only. The final delivery date is confirmed by the carrier.
Express (exclusively small volumes): up to 4-5 business days (Mainland Portugal), up to 5-6 business days (São Miguel and Madeira) and up to 6-7 business days (Porto Santo, Terceira, Santa Maria, Corvo, Pico, S. Jorge, Graciosa, Flores)
Light and Plus: Items with exclusive home delivery (sofas, furniture, and other large items) may have different delivery times than other items, depending on availability. Sofas can take up to 30-60 business days. During promotional periods and for some selected sofas, this time may be longer than expected.
Note: Estimated delivery times are valid after confirmation of successful payment of orders.
Home delivery service and its process :
The carrier informs the user, via SMS or email, of the estimated delivery date. They can change this date or choose to pick up the order at a nearby collection point. The carrier will deliver the order to the address selected by the user. For orders that include products for home delivery only (products with special characteristics or of high weight or volume), these products may have a different delivery time. Upon receipt of the items, the customer must confirm the entire order in the presence of the carrier. If they believe there is a defect/damage/item does not match the order, the customer must record this incident on the carrier’s Delivery Note.
7.3. Click & Collect | In-store collection:
If you prefer, you can pick up your order at one of our stores. Simply select “Store Pickup” as the shipping method and select the store where you want to pick up your order. In this case, there will be no shipping costs. When your order is available for pickup, you will receive an email with this information within:
- Mainland Portugal: 3 to 10 business days;
- Portugal São Miguel/Madeira: 8 to 12 working days;
To receive your order, the customer must present a copy of the printed (or digital) invoice, sign it, and submit it upon receipt.
The order will be available for pickup in store for 15 days, starting from the date you receive the email notification that the products are available in store.
Note: Products exclusively for home delivery, due to their characteristics, weight or volume, have an associated delivery cost, so the in-store collection service is not available.
- Cancellations and Returns
8.1. Order Cancellation
It is not possible to change or cancel an order once it has been processed.
8.2. Return due to Withdrawal
The user has a reflection period of 14 days, during which he/she can return the product if he/she is not satisfied, provided that:
- The product has not been used or tampered with;
- The product maintains its original characteristics and the packaging is not completely damaged;
- The product is not a Christmas product;
- The product is complete and properly packaged in the original packaging (if the item consists of more than one piece, all pieces must be returned);
- Attach the printed invoice and return document.
To initiate the return process, users must fill out the required information on our online form , indicating that they wish to return items from their order. This information should include the following information:
- Online Order Number;
- References of articles to be returned;
- Quantity of Articles per Reference to be returned;
- Reason for Return;
- Return Location (Central Warehouse or Physical Store);
Subsequently, the user can return the items from the order in three different ways:
1. Central Warehouse:
Sending the products to the following address:
DHL Supply Chain
Plataforma Logística de Palmela 6
Quinta da Marquesa
2950-677 Quinta do Anjo
Portugal.
The user must also send with their return a copy of the duly completed return document and a copy of the order invoice.
Please note that the return shipping costs to the warehouse are the customer’s responsibility.
2. In-Store Return:
You can return the product to any Gato Preto store (except the Freeport Outlet Store in Alcochete, Portugal) by presenting the return document and a copy of the invoice, which you must sign and submit to the store as proof of receipt.
After receiving and inspecting the products in your order, Gato Preto will refund the value of the returned items within a maximum period of 14 days. This period is valid after the items are received in the store/warehouse.
Please note that shipping costs will only be refunded if any manufacturing defects are found in the returned items.
3. Home Return Collection:
If the product to be returned is a home delivery-only product, you can request collection of the order from your home. This service has an associated fee. See our returns policy for more information.
• Free Products: The return of a free product must be made by the user who purchased the product in the Online Store, not the recipient of the free product, and must follow the steps described for returns due to withdrawal.
• Products with home delivery only: These items cannot be returned in-store. They can be returned to our central warehouse or you can request a product collection service for return (this service has an associated cost).
8.3. Return Due to Product Non-Conformity
If, within 30 days of picking up/receiving the order, the user detects any manufacturing non-conformity in the product, they may return it, following the procedures described above.
8.4. Refund Method:
The refund for the amount of the returned products will be made using the same payment method used for the online order (Multibanco reference, credit card, PayPal, MB WAY, or Klarna).
If the payment was made using a Multibanco reference, the refund will be made by bank transfer, and the user must provide their IBAN for this purpose.
For credit card payments, the user should check their credit card statement. If the user used PayPal, MB WAY, or Klarna to pay for their online order, they should check their PayPal/MB WAY/Klarna account balance.
Refunds will be made within 14 business days of receiving the product at the store/warehouse or canceling the purchase.
Any questions regarding this topic can be submitted through our online form.
9. Product Warranty:
A product warranty is valid from the date of purchase on the website, for 2 years, upon presentation of the purchase invoice. Products that have been misused or incorrectly handled/applied by the user are excluded from the warranty.
To activate the warranty, the user must visit one of the stores or contact us through our online form . 10. Campaigns and Promotional Codes: Whenever a campaign is running on the website, its specific conditions, such as user eligibility, duration, exclusions, etc., will be duly detailed on the respective campaign page. The campaigns available on the website and promotional codes are only valid for purchases on this website. 11. Changes Gato Preto may, at any time and without prior notice, change these terms and conditions or, if applicable, introduce new terms and conditions by publishing them on the website, so that they are known to the user when accessing the website and before using it. Validation of the order request, once any applicable changes have been made, will constitute acceptance by the user of the modified terms and conditions. 12. Exclusion of Warranties and Liability
Gato Preto warns that, even though the website is updated with extreme care, information about products and their prices may contain errors. Therefore, Gato Preto is not committed to the offer and reserves the right to cancel the user’s order if such an error occurs.
Gato Preto will only be liable for any damages the user may suffer as a result of the online sales service when these are attributable to the user’s willful misconduct, acknowledging and accepting that the use of this service is at their sole risk and responsibility. In jurisdictions that do not allow the exclusion and limitation of certain warranties, Gato Preto’s liability will be limited to the extent permitted by law.
13. Processing of Personal Data.
The user authorizes the processing of the personal data provided through the purchase order, in particular through the use of cookies, under the terms set forth in the Legal Notices .
14. Customer Support
. Please send us your questions and suggestions, as well as any complaints or claims, through our online form.
Your complaints and claims will be handled as quickly as possible and, in any case, within a maximum period of one month.
If, as a consumer, you believe that your rights have been violated, you may submit your complaint to us through our online form to request an out-of-court dispute resolution.
15. RAL Entities (Alternative Dispute Resolution Entities)
1. Lisbon Consumer Dispute Arbitration Center http://www.centroarbitragemlisboa.pt/;
2. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court http://www.triave.pt/ ;
3. CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) http://www.ciab.pt ;
4. CNIACC – National Center for Consumer Dispute Information and Arbitration http://www.arbitragemdeconsumo.org/ ;
5. Consumer Dispute Arbitration Center of the District of Coimbra http://www.centrodearbitragemdecoimbra.com ;
6. Consumer Dispute Information, Mediation and Arbitration Center of the Algarve http://www.consumoalgarve.pt ;
7. Consumer Information and Arbitration Center of Porto http://www.cicap.PT .
8. If the purchase was completed on our website, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, you may initiate an alternative dispute resolution procedure online on consumer matters at the following address: http://ec.europa.eu/consumers/odr/