Shipping and Delivery


1. Shipping
The order shipping process will begin after confirmation of successful payment of the respective order.

 

2. Delivery
The user has two delivery methods available for their order: home delivery or collection at one of the Gato Preto stores.

Home delivery is provided by a courier and operates on weekdays between 9:00 a.m. and 6:00 p.m. for deliveries within Portugal (mainland and islands). The courier will inform you of the delivery time (morning/afternoon) 24 hours before delivery.

The delivery fees associated with this service are as follows:

 

MAINLAND PORTUGAL

 

Small volume products

 

Purchase Amount

(excludes delivery cost)

Delivery Cost

Click&Collect | In-Store Pickup

 –

Free

Express Deliveries:

(exclusive to small items)

Up to €50

€4.99

+ €50

Free

 

 

Exclusive home delivery products (large volume)

( products that, due to their characteristics, weight or volume, have an associated delivery cost. All products with this characteristic are marked as “products for home delivery only”.)

• Light Delivery (curbside delivery): The order will be delivered by the carrier to the main door of the building or home . The customer is responsible for handling the product until it reaches their home. Assembly is not included.

• Plus Delivery (home delivery) : the order will be delivered by the carrier to your home . The customer can also choose the option with or without assembly.

The delivery service does not include lifting by crane or equivalent if the item does not fit through the main entrance  (house door) . If the customer requires this additional service, we can provide a contact person for this purpose. This service will be paid for by the customer. 
 
Before purchasing, the customer must ensure that the product can be handled through the main door, elevator, or stairs, ensuring there is sufficient space for the item to pass through. To avoid unforeseen issues, it is essential to check the product’s dimensions and access points to the home beforehand.
 
Rescheduling:  If a second rescheduling is necessary, an additional fee equivalent to the amount initially paid for delivery will be applied, due to the associated logistical costs.
 
 

Delivery Cost

 

Exclusive home delivery:

LIGHT (street delivery)

PLUS (home delivery)

Home Delivery + Assembly

Free

€59.00

€120.00

 

PORTUGAL ISLANDS (Madeira and São Miguel)

 

Small volume products

 

Purchase Amount

(excludes delivery cost)

Delivery Cost

Click&Collect | In-Store Pickup

 –

Free

Express Deliveries:

(exclusive to small items)

Up to €50

€9.99

+ €50

Free

 

 

Exclusive home delivery products (large volume)

( products that, due to their characteristics, weight or volume, have an associated delivery cost. All products with this characteristic are marked as “products for home delivery only”.)

• Light Delivery (curbside delivery): The order will be delivered by the carrier to the main door of the building or home . The customer is responsible for handling the product until it reaches their home. Assembly is not included.

• Plus Delivery (home delivery) : the order will be delivered by the carrier to your home . The customer can also choose the option with or without assembly.

The delivery service does not include lifting by crane or equivalent if the item does not fit through the main entrance  (house door) . If the customer requires this additional service, we can provide a contact person for this purpose. This service will be paid for by the customer. 
 
Before purchasing, the customer must ensure that the product can be handled through the main door, elevator, or stairs, ensuring there is sufficient space for the item to pass through. To avoid unforeseen issues, it is essential to check the product’s dimensions and access points to the home beforehand.
 
Rescheduling:  If a second rescheduling is necessary, an additional fee equivalent to the amount initially paid for delivery will be applied, due to the associated logistical costs.
 
 

Purchase Amount

(excludes delivery cost)

Delivery Cost

Exclusive home delivery:

 

LIGHT (street delivery)

PLUS (home delivery)

Up to €250

25€

65€

Up to €500

€37.50

€77.50

Up to €1,500

€62.50

€102.50

+ €1,500

€87.50

€127.50

 

PORTUGAL ISLANDS (Other Islands)

Other Islands: Porto Santo, Faial, Corvo, Graciosa, São Jorge, Pico, Terceira and Santa Maria

 

Small volume products

 

Purchase Amount

(excludes delivery cost)

Delivery Cost

Click&Collect | In-Store Pickup

 –

Free

Express Deliveries:

(exclusive to small items)

Up to €50

€14.99

+ €50

Free

 

 

Exclusive home delivery products (large volume)

( products that, due to their characteristics, weight or volume, have an associated delivery cost. All products with this characteristic are marked as “products for home delivery only”.)

• Light Delivery (curbside delivery): The order will be delivered by the carrier to the main door of the building or home . The customer is responsible for handling the product until it reaches their home. Assembly is not included.

• Plus Delivery (home delivery) : the order will be delivered by the carrier to your home . The customer can also choose the option with or without assembly.

The delivery service does not include lifting by crane or equivalent if the item does not fit through the main entrance  (house door) . If the customer requires this additional service, we can provide a contact person for this purpose. This service will be paid for by the customer. 
 
Before purchasing, the customer must ensure that the product can be handled through the main door, elevator, or stairs, ensuring there is sufficient space for the item to pass through. To avoid unforeseen issues, it is essential to check the product’s dimensions and access points to the home beforehand.
 
Rescheduling:  If a second rescheduling is necessary, an additional fee equivalent to the amount initially paid for delivery will be applied, due to the associated logistical costs.
 

Purchase Amount

(excludes delivery cost)

Delivery Cost

Exclusive home delivery:

 

LIGHT (street delivery)

PLUS (home delivery)

Up to €250

€39.99

€79.99

Up to €500

€53.99

€93.99

Up to €1,500

€75.99

€115.99

+ €1,500

€101.99

 €141.99

 

DELIVERY TIMES

Due to a high number of orders, we are experiencing some delays in deliveries.

Estimated delivery times are valid only after confirmation of payment. These delivery times are indicative only. The final delivery date is confirmed by the carrier.

Express (exclusively small volumes): up to 4-5 business days (Mainland Portugal), up to 5-6 business days (São Miguel and Madeira) and up to 6-7 business days (Porto Santo, Terceira, Santa Maria, Corvo, Pico, S. Jorge, Graciosa, Flores)

Light and Plus: Items with exclusive home delivery (sofas, furniture, and other large items) may have different delivery times than other items, depending on availability. Sofas can take an average of 45 to 60 days. During promotional periods and for some selected sofas, this time may be longer than expected.

 

Home delivery service and its process :

The carrier will inform the customer via SMS or email of the estimated delivery date and time (morning/afternoon). This date can be changed by contacting the carrier directly. The carrier will deliver the order to the address selected by the customer. Upon receipt of the items, the customer must confirm the entire order in the presence of the carrier. If the customer believes there is a defect/damage/item that does not match the order, the customer must record this on the carrier’s Delivery Note.

 

ASSEMBLY SERVICE

This service only exists for Products with exclusive home delivery with PLUS delivery option:

Article Typology

Price per Item

Chairs and stools

 10€

Side Tables, Dining Tables and Armchairs

 30€

Sofas and Beds

 50€

Miscellaneous product

 20€

 

 

3. Click & Collect | In-store collection:

If you prefer, you can pick up your order at one of our stores. Simply select “Store Pickup” as the shipping method and select the store where you want to pick up your order. In this case, there will be no shipping costs. When your order is available for pickup, you will receive an email with this information within:

• Mainland Portugal: 3 to 10 business days;

• Portugal São Miguel/Madeira: 8 to 12 working days;

To receive your order, the customer must present a copy of the printed (or digital) invoice, sign it, and submit it upon receipt.
The order will be available for pickup in store for 15 days, starting from the date you receive the email notification that the products are available in store.

Note: Products exclusively for home delivery, due to their characteristics, weight or volume, have an associated delivery cost, so the in-store collection service is not available.